Call Center Tutorials

/Call Center Tutorials
Call Center Tutorials 2017-03-06T13:07:12+00:00

Tutorial Videos

Simple instructional videos on how to accomplish different tasks. Scroll down for specific video.

Quick Overview

 


 

How to Find a Customer Record

 

 

How to Take an Order

 


 

How to Estimate the Delivery Date for an Order

 

 

How to Track an Order

 


 

How to Cancel an Order

 

 

How to Alter an Order

 


 

How to Create a Replacement Order

 

 

How to Change or Update a Credit Card Payment for an Order

 


 

How to Address Product Questions & Shipping Policy Details