365 Boston Post Road #205
Sudbury, MA 01776
E-Mail Confirmation & Shipping Orders
When you place an order with QiVantage, you will receive an e-mail confirmation within 24 hours letting you know that we received your order. If you have any service-related questions about your order, write us at [email protected]. Your order will ship the same business day if the order is placed before 4 pm EST M-F, or by 10 am Saturday on weekends unless your items are back ordered. QiVantage will notify you via e-mail if a product is back ordered.
QiVantage accepts most major credit cards: Visa, MasterCard, American Express and Discover. We offer customers the ability to place a credit card order online or phone/fax in their credit card orders. In addition, we support PayPal as a payment option.
Online Credit Card Safety
QiVantage uses Infusionsoft for its shopping cart which uses the highest standards of encryption technology. All online transactions are handled with Secure Sockets Layer (SSL) encryption, ensuring that your personal information and credit card number is protected when sent over the Internet.
Within the United States, Puerto Rico, Guam and U.S. Virgin Islands:
For orders within the United States, QiVantage offers First Class and Priority Mail via the U.S. Postal Service (USPS) which takes between 2-3 days within the United States. For faster delivery, we offer Priority Express service. Priority Express service is guaranteed to get there in 1-2 business days but typically is overnight to most major metro areas.
Outside the United States:
For orders to Canada or other destinations outside the United States, QiVantage offers Priority International Mail service via the U.S. Postal Service (USPS) which typically takes 5-8 business days. Delays occasionally happen due to Customs delays which are outside our control.
First Class or Priority Mail – US Only (USPS)
|Priority Express Mail – US Only (USPS)||1-2 days||$25.00|
|Priority International Mail (USPS)||6-8 days||$30.00-$50.00|
We can ship to P.O. boxes, APO (Army Post Office), and FPO (Fleet Post Office) addresses with our free shipping but not our express services.
Postal Holiday Schedule:
Orders will not ship out or be delivered on the following 2017 Federal holidays:
- Monday, January 2 New Year’s Day (observed)
- Monday, January 16 Martin Luther King Jr. birthday
- Monday, February 20 Washington’s Birthday
- Monday, May 29 Memorial Day
- Tuesday, July 4 Independence Day
- Monday, September 4 Labor Day
- Monday, October 9 Columbus Day
- Friday, November 10 Veterans Day (observed)
- Thursday, November 23 Thanksgiving Day
- Monday, December 25 Christmas Day
- There are no regular mail delivery/pickup or retail services on Postal holidays
- You cannot schedule Hold Mail or Redelivery to begin or end on the above holiday dates
Orders received by 4 PM EST Monday through Friday or by 10 AM EST on Saturday are shipped out the same day. Orders placed after 10 AM EST on Saturday will be shipped on Monday.
Our online store is open 24 hours a day. Our business office hours of operation are Monday to Friday, 9 AM to 6 PM EST; and Saturday, 9 AM to 2 PM EST. You can order via phone 24 hours a day as well at 888-818-5163
QiVantage Product Assurance Pledge
Our products are safe for athletes of all ages.
QiVantage products are made with only the finest quality, all-natural, organically grown, and ethically wild harvested herbs. Our products are formulated utilizing state of the art facilities and processing techniques supervised by individuals with years of experience in biological and pharmaceutical processing to ensure optimal effectiveness. All formulas are prepared according to recipes that have been tested and refined for generations by East Asian physicians and Traditional Martial Arts masters.
We distribute products free of dyes, stimulants, additives, or preservatives. Our products are not tested on animals and do not use animal based products in any of the formulas, except for honey and Royal Jelly. All of the ingredients in the QiVantage line of products are included in the FDA’s GRAS (generally regarded as safe) list of herbs.
We want you to be fully satisfied with every purchase you make from QiVantage. If you are not satisfied with an item that you have purchased, you may return it or exchange it within 60 days of delivery.
Refund and Return Policy
If you are not satisfied with our product, you will be refunded the purchase price less shipping and handling. The item must be returned in good condition in its original packaging.
To ensure that your refund is processed as quickly as possible, please do the following when packing and sending your product:
- Pack the product so that it will not be damaged during the shipping process.
- Include a copy of the packing slip. If for some reason you do not have this, please include your name, address, phone number, and order number along with the product.
- Send the product via a method that can be tracked. For example, if you are sending it through the U.S. Postal Service, please send it as certified mail. We cannot process your order until your product has been received. Send your return to the following address:
365 Boston Post Road #205
Sudbury, MA 01776
If you have any questions, please e-mail us at [email protected].